About Enser Communications Limited

Enser Communications, Established in May 2008, is in the business of the “Business Process Management Platform”. Enser’s BPM technology enabled platform that integrates with voice, chat, email, IVRS, and other social media engagements for customer acquisition as well as customer service strategies.

Enser fosters mutual growth ensuring comprehensive services across Business Analytics, Customer Relationship Management (CRM), Interactive Voice Response Systems (IVRS), and Customer Interaction Management solutions managing Customer Life cycle for their clients.

Company was incorporated with the main objects to carry on activities in the communications field with regards to call centers, outsourcing, database management, web services, information systems, software and hardware selling and maintenance & knowledge based projects in the communications field; and to carry on the activities in the field of trading, exporting, importing, processing, buying, selling, marketing of various types communication equipment’s or instruments or products and much more.

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The Indian BPM market has witnessed remarkable growth in recent years, becoming one of the world's largest outsourcing destinations. According to NASSCOM, the Indian BPM (Business Process Management) sector's revenue is estimated to reach USD 47.4 billion in FY 2023, showcasing a significant expansion.

Industry has been a major contributor to employment generation in the country. It provides livelihood opportunities to millions of skilled professionals, with a workforce that exceeds four million+ employees.

Industry's penetration into various verticals, including finance, healthcare, IT, and e-commerce, has been steadily increasing. According to an estimate, Indian BPM industry is projected to grow at a CAGR of over 7.5% between 2021 and 2025.

Customer expectations and technology advances are revolutionizing the global business environment.

• 64% expect companies to respond and interact in real-time.
• 73% expect customer service channels to be easy and more convenient.
• 81% prefer a self-serve option before reaching out to an agent.

Risk factors associated with the company :-

The company requires a number of approvals, NOCs, licenses, registrations and permits in the ordinary course of business.

Business is subject to volatility and high risk due to change in technology and vulnerable to failures of information technology systems, may contribute to fluctuations in operations and financial condition.

A significant amount of revenue comes from service of Business Process Management and Customer Interaction Management Services.

Approximately 50-60% of revenue comes from Acko General Insurance Limited. And the top 5 customers contribute approximately 80% of revenue.