The company provides digital-led commercialization services for the life sciences industry, including biopharmaceutical, emerging biotech and medical devices companies, that assist them with drug development and clinical trials, regulatory submissions, pharmacovigilance and complaints management, and the sales and marketing of their products. Enabling life sciences companies to develop products, launch them in the market, and drive sales through their life cycle in a more effective, efficient, and modern manner.
The portfolio of solutions covers all aspects of commercial, medical, regulatory, and R&D operations of life sciences companies. The company has established client relationships with the 20 largest (by revenue) biopharmaceutical companies in the world for FY23, earning more than 69.00% of total revenue from operations.
While there are talent gaps and margin pressures, life sciences companies are placing greater emphasis on digital innovation and enterprise-wide transformation initiatives to improve operational efficiencies.
As of December 31, 2023, the company had a total of 65 active clients. The company operates from operation hubs located across North America, Europe, and Asia. The company has internally developed artificial intelligence (“AI”) and machine learning (“ML”) based proprietary platforms, allowing them to offer solutions across the globe at scale.
Growth in life sciences operations expenditure, which was estimated at ₹12.0 trillion (US$156 billion) in 2022 is expected to grow at a CAGR of 6.5% to reach ₹15.5 trillion (US$201 billion) in 2026.
Sales and marketing was the largest segment of life sciences operations expenditure, contributing ₹4.2 trillion (US$55 billion) or 35% of overall life sciences operations expenditure, but with a low outsourcing penetration rate of 7 – 12%. However, outsourcing expenditure in this segment is projected to grow at a CAGR of approximately 14.5% between 2022 and 2026, representing room for growth.
The regulatory and medical affairs segment and the pharmacovigilance segment together accounted for ₹3.5 trillion (US$45 billion) or 29% of overall life sciences operations expenditure.
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