Ericsson and Wipro Transform Odido’s Billing System to Accelerate 5G Innovations

On October 22, 2024, Wipro Limited and Ericsson announced the successful transformation of Odido’s billing experience through a major migration of 5 million customers to the cloud-native Ericsson Billing platform, hosted on Amazon Web Services (AWS). This initiative has been pivotal in modernizing Odido’s IT landscape and equipping the telecommunications giant with the tools to offer enhanced 5G services.

The migration, completed in August 2024, marked a significant milestone in Odido's digital transformation journey. It was achieved over a single weekend, transitioning 5 million customers seamlessly, without any service disruptions. This migration is especially critical as it facilitates the roll-out of innovative services such as Klik&Klaar, the Netherlands’ first fixed-wireless access (FWA) 5G solution, which is set to redefine connectivity experiences for Odido's customer base.

A Seamless Collaboration Between Ericsson, Wipro, and Odido

Wipro played a pivotal role as the end-to-end system integrator in this project, working in close collaboration with Ericsson and Odido to ensure a smooth and faultless transition. This collaboration successfully integrated the new billing platform into Odido’s existing IT infrastructure, significantly lowering its technical debt and simplifying operational processes.

The successful migration of Odido’s billing systems is an impressive feat, given the scale and complexity of the task. As Odido’s CEO Søren Abildgaard aptly described it, “A billing migration is like an open-heart surgery on a marathon runner, while they run. And we managed to do that.” This highlights the expertise and precision required to migrate such a vast customer base while maintaining uninterrupted services.

Catalyzing Innovation with 5G

The migration sets the stage for the future, allowing Odido to launch innovative 5G services and solutions, including the new Klik&Klaar FWA, which offers high-speed connectivity using 5G technology in areas where fiber-based services may not be available. This billing transformation is expected to enhance operational efficiencies, improve billing accuracy, and ultimately result in a better overall customer experience.

Mats Karlsson, Head of Solution Area Business & Operations Support Systems at Ericsson, commented: “Our cloud-native billing platform offers the flexibility and scalability needed to meet the demands of 5G and beyond.” With Ericsson Billing hosted on AWS, Odido is now positioned to scale new services efficiently while reducing operating costs. The platform’s flexibility also enables future integration with other systems, ensuring adaptability for any future technological advancements.

Future-Proofing Odido’s Operations

Wipro’s role in this migration was instrumental in ensuring a seamless transition. According to Sarat Chand, Managing Director of Wipro Limited for Northern Europe, this milestone enables Odido to “embrace fully automated billing capabilities and state-of-the-art operations on a scalable cloud infrastructure.” Odido can now leverage new billing solutions to launch more advanced services, thereby enhancing customer experiences in the Dutch market.

Wipro’s partnership with Ericsson and Odido has been a long-standing one, rooted in mutual trust and a shared vision for the future of telecommunications. This collaboration reflects the companies' commitment to simplifying IT processes, future-proofing operations, and supporting the transition to 5G services. The successful execution of such a large-scale transformation underscores Wipro's reputation as a trusted digital transformation partner.

A Scalable, Future-Ready Billing System

Ericsson Billing, which is a cloud-native platform certified on AWS, offers Odido a convergent, end-to-end billing system. The platform is designed to be flexible and scalable, providing Odido with the tools to deliver superior service experiences at scale. The new system not only supports current operations but also positions Odido for future growth in 5G and other digital services, ensuring that it can meet the demands of evolving customer needs.

The open architecture of Ericsson Billing also makes it easy for other system integrators to integrate the platform into Communication Service Providers (CSPs) IT networks, fostering further collaboration and innovation. As Robert Purdy, Chief Information Officer at Odido, stated, “Partnering with Ericsson and Wipro has allowed us to modernize our billing infrastructure, ensuring we are ready to monetize the growing demand for 5G services.”

A Collaborative Approach to Digital Transformation

The transformation of Odido’s billing infrastructure is a prime example of how strategic partnerships and collaboration can drive innovation and operational efficiency in the telecommunications industry. By leveraging the expertise of Wipro as a system integrator and the advanced capabilities of Ericsson’s cloud-native billing platform, Odido is now better equipped to offer cutting-edge services, improve customer satisfaction, and reduce operational complexities.

The migration also serves as a blueprint for other telecommunications providers looking to modernize their systems, offering a glimpse into how cloud-based solutions can simplify operations and enhance scalability in the fast-evolving 5G landscape.

Conclusion:

The successful billing transformation for Odido, led by Wipro and Ericsson, highlights the importance of collaboration, technological innovation, and forward-thinking strategies in the telecommunications industry. As Odido continues to expand its 5G offerings, this transformation will play a crucial role in delivering enhanced customer experiences and operational efficiencies. The seamless migration underscores the capabilities of Wipro and Ericsson in executing large-scale digital transformations and sets a solid foundation for Odido's future growth in the 5G era.

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