Exato Technologies Limited, incorporated in 2016, has emerged as a next-generation customer transformation partner built on a strong foundation of AI engineering, automation-driven platforms and data-powered customer experience orchestration. Over the years, the company has positioned itself as a trusted technology collaborator for enterprises seeking to modernise operations, enhance customer engagement, and improve organisational responsiveness through intelligent digital systems. With a specialised focus on building connected, automated and insight-driven experiences, Exato Technologies has gradually expanded its portfolio into high-impact domains that shape today’s enterprise transformation landscape, including CX & Analytics, Conversational AI, Automation-as-a-Service, Unified Communications, cloud-native workflows and workforce intelligence.

The company provides its solutions to a diversified set of industries including Banking, Financial Services and Insurance (BFSI), Healthcare, Retail, Telecom, Manufacturing, and IT/ITeS & BPO/KPO. This multi-industry reach has helped the company build a resilient portfolio while staying agile in addressing region-specific and sector-specific challenges. Its technology roadmap is rooted in the idea of enabling enterprises to shift from legacy, manual and fragmented processes to automated, predictive and scalable digital ecosystems. This approach not only enhances customer satisfaction but also improves operational efficiency, reduces process redundancy and strengthens long-term enterprise value.

At the core of Exato Technologies’ service offerings is its CX & Analytics Business Unit, a strategic practice designed to deliver seamless, personalised and insight-driven customer journeys. Organisations today operate in a hyper-competitive, digital-first environment where customer expectations evolve rapidly. Recognising this shift, Exato Technologies focuses on solutions that unify customer touchpoints, convert raw data into meaningful intelligence and empower enterprises to create experiences that are not only efficient but emotionally resonant. By combining behavioural analytics, customer journey mapping and predictive modelling, the company helps brands engage customers with precision, reduce churn, and unlock deeper levels of loyalty.

One of the standout areas of innovation is the company’s work in Conversational AI, where Exato Technologies designs, builds and operates agent-less contact centre platforms that emulate human-like interactions. These solutions allow customers to receive instant, accurate and context-aware responses while organisations benefit from improved chatbot self-sufficiency and reduced operational overhead. The ability to handle high-volume customer interactions with speed and accuracy reduces agent load, increases first-contact resolution rates, and enhances overall user satisfaction. The company integrates advanced NLP models, generative AI engines and intent-driven algorithms to develop conversational flows that “feel right” — maintaining natural, intuitive and efficient dialogues.

Exato Technologies has also built strong capabilities around Automation as a Service, a domain experiencing exponential global demand as businesses transition from manual workflows to smart, automated ecosystems. The company employs advanced Robotic Process Automation (RPA), intelligent automation and workflow optimisation frameworks to streamline everything from finance processes to HR operations and customer lifecycle management. What differentiates Exato is its ability to offer end-to-end automation services — from strategy development and proof-of-concept creation to implementation, governance and sustained optimisation. With businesses increasingly seeking agility and operational resilience, the company’s automation solutions help reduce errors, accelerate processing times, optimise resource utilisation and significantly improve business efficiency.

Another important pillar of the company’s portfolio is its Workforce Management suite, which focuses on creating smarter scheduling systems, enhanced visibility and predictive workforce planning. Enterprises operating in high-volume environments such as contact centres, delivery operations and retail ecosystems experience complexities in staffing and resource deployment. Exato Technologies addresses these challenges through platforms that provide detailed insights into tasks, shift patterns, workload distributions and performance metrics. The result is a work environment that fosters productivity, reduces friction, improves staff satisfaction and generates consistent operational outcomes. The emphasis on measurable efficiencies aligns with the company’s broader mission of building data-driven, scalable and employee-centric solutions.

The company is supported by a strong team of over 133 permanent employees as of 31 October 2025, along with more than 60 engineers specialising in AI, automation, cloud development and integrated communications. This workforce operates through domestic and international engagements, including significant delivery partnerships in the USA and Singapore, enabling the company to serve clients across multiple geographies with seamless coordination. This global-ready operating model has allowed Exato Technologies to secure long-term transformation programs with enterprises that require consistent, high-quality support across distributed locations.

One of the key strengths of Exato Technologies lies in its strategic partnerships with global technology leaders. The company is a NICE Platinum Partner, giving it access to world-class CX platforms and analytics engines that elevate customer communication systems. Additionally, Exato has developed strong alliances with Mitel, UiPath, and Autonom8, enabling seamless integration of cloud communications, automation workflows and AI-first business process transformation. These partnerships strengthen the company’s technical backbone, enhance solution depth and provide access to advancements across global innovation hubs.

On the revenue front, Exato Technologies stands out for its strong Annual Recurring Revenue (ARR) base, with over 40% of revenue consistently derived from contracts lasting more than five years. This stable revenue stream underscores the trust its enterprise clients place in the company and highlights the stickiness of its solutions. Long-term transformation programs, particularly in sectors like BFSI, healthcare and telecom, contribute significantly to business stability while allowing the company to innovate and refine its products continuously. The ability to maintain long-duration contracts demonstrates the company’s alignment with customer goals, its proven delivery models and the robustness of its technology infrastructure.

In terms of clientele, Exato Technologies has built an impressive portfolio of enterprise customers, including some of the most recognisable names in the market. Companies such as MakeMyTrip, RBL Bank, WNS, IGT Solutions Pvt. Ltd., and IKS partner with Exato to enhance their customer experience, streamline operations and adopt intelligent automation practices. These customers represent high-scale, high-volume industries that require reliable, future-ready and performance-driven platforms. The ability to serve such large-scale organisations validates Exato Technologies’ core strengths: deep domain knowledge, mature technology frameworks, and strong execution capabilities.

The leadership of Exato Technologies includes seasoned professionals with global CXO-level experience, particularly from renowned organisations such as NICE and Wipro. This strategic leadership brings a wealth of international business understanding, operational excellence, technological foresight and enterprise governance experience. Their vision, combined with the company’s engineering-led approach, continues to guide Exato Technologies towards becoming a leading name in AI-driven customer transformation across regions.

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