Firstsource Solutions Limited, a prominent player in the global Business Process Services (BPS) sector and part of the RP-Sanjiv Goenka Group, has made headlines by being recognized as a Leader in the Lending Services Operations PEAK Matrix® Assessment 2024 conducted by Everest Group. This accolade underscores the company's exceptional performance and strategic initiatives within the competitive lending landscape.

The Lending Services Operations PEAK Matrix® Assessment 2024 evaluated 30 lending service providers across various metrics, including market impact, vision, and capability. It classifies companies into three categories: Leaders, Major Contenders, and Aspirants. Firstsource's achievement as a Leader reflects its ability to grow and innovate despite prevailing market challenges. The company has successfully offered a comprehensive range of services that span the entire lending value chain, encompassing commercial, consumer, mortgage, and auto lending.

Vivek Sharma, President – BFS, CMT, and Emerging Geos at Firstsource, expressed, “Being recognized as a Leader in the 2024 Lending Services Operations PEAK Matrix® Assessment is a powerful validation of our focused strategy. We have deliberately chosen to limit our domains and deepen our expertise in those areas, and this recognition reinforces that commitment.” This statement highlights Firstsource's strategic choice to concentrate on core domains, enhancing its service quality and market presence.

The company’s Collection and Lending Innovation Labs located in the U.S. and U.K. play a crucial role in this achievement. By leveraging AI-driven solutions and maintaining a global reach, Firstsource enhances customer experience, drives operational excellence, and fosters innovation, all under one roof. This integrated approach is designed to future-proof their business operations and solidify their role as a trusted partner for organizations seeking innovative solutions in a rapidly evolving lending services industry.

Sahil Chaudhary, Practice Director at Everest Group, commented on Firstsource’s performance, stating, “Firstsource’s impetus on innovation and digital solutions has helped it to drive growth, making it a preferred BPS partner amid the challenging economic landscape in the lending operations market.” The firm’s diversified clientele and strategic investments in in-house AI-based solutions have significantly contributed to its recognition as a Leader in the Lending Services Operations PEAK Matrix® Assessment 2024.

This acknowledgment is not just a testament to Firstsource's current capabilities but also highlights its commitment to driving the future of the lending industry. By focusing on innovation and value creation across the entire lending value chain, Firstsource positions itself as a reliable partner for organizations aiming to navigate the complexities of modern lending.

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