Mphasis, a leading Information Technology (IT) solutions provider, has achieved a significant milestone in its partnership with Pega, the foremost enterprise AI decisioning and workflow automation platform provider. The company announced its attainment of the Specialized Pega Partner Distinction in the Americas for Insurance solutions, showcasing its prowess in delivering cutting-edge technology solutions tailored specifically for the insurance industry.

Strategic Partnership with Pega:

As a strategic partner of Pega, Mphasis has been instrumental in driving digital transformation initiatives for its clients across various sectors, including Insurance, Financial Services, Logistics, and Healthcare. With over 15 years of experience and more than 150 successful projects leveraging Pega's platform, Mphasis has established itself as a trusted advisor and go-to partner for organizations seeking to enhance their operational efficiency and customer experience.

Expertise in Insurance Transformation:

Mphasis' distinction in Insurance solutions is underpinned by two decades of expertise in the field, coupled with its deep understanding of Pega's technology stack. The company has demonstrated its ability to implement innovative solutions in areas such as Contact Center Transformation, New Business, Underwriting and Claims Automation, Policy Administration, Reinsurance, and more. By harnessing the power of design thinking and artificial intelligence (AI), Mphasis has helped insurance carriers streamline processes, reduce time to market, and elevate customer satisfaction levels.

Focus on AI-driven Solutions:

With the advent of Pega GenAI, Mphasis has expanded its capabilities to offer AI-driven solutions that further enhance stakeholder engagements within the insurance sector. Leveraging GenAI-generated Low code capabilities, Mphasis aims to improve interactions for Customer Service Representatives (CSRs), Brokers/Agents, and Affinity Partners. Through AI-powered assistants and contextual guidance, Mphasis facilitates targeted content generation and summarization, thereby enriching the overall customer experience.

Participation in PegaWorld iNspire 2024:

In line with its commitment to innovation and thought leadership, Mphasis is excited to participate in PegaWorld iNspire 2024. This platform enables Mphasis to showcase its insurance and financial services solutions, crafted by a proficient team of Pega-certified consultants. By leveraging Pega GenAI™ Blueprint, Mphasis accelerates solution development and aligns with its customers' vision for digital transformation.

Future Expansion Plans:

Looking ahead, Mphasis plans to leverage its partnership with Pega to develop solutions tailored for various sectors, including Logistics, Hi-Tech, and Healthcare. By expanding its Pega capabilities and developing solutions for the Pega Marketplace, Mphasis aims to strengthen its Go-To-Market (GTM) efforts and cater to the evolving needs of its diverse customer base.

In conclusion, Mphasis' achievement of the Specialized Pega Partner Distinction in the Americas underscores its commitment to driving innovation and delivering value-added solutions for the insurance industry and beyond. With a focus on leveraging cutting-edge technologies and fostering strategic partnerships, Mphasis continues to empower organizations to thrive in an increasingly digital world.

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