OnePlus is addressing a long-standing issue for its users with a significant new initiative: offering a lifetime free screen upgrade for certain models affected by the notorious green line problem. This offer is aimed at users of the OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R in India. The green line issue has been a persistent problem, particularly with AMOLED displays, often appearing after software updates but typically resulting from underlying hardware issues.

This new upgrade initiative was first highlighted by an X user and later detailed in a report by Android Authority. According to OnePlus, the lifetime free screen upgrade is available under their Red Cable Club loyalty programme. However, there are specific conditions for eligibility: the device must be undamaged and have not undergone any unauthorized repairs. This is crucial as devices with human-caused damages, such as drops or liquid intrusion, are excluded from this offer and should be repaired through standard after-sales service.

The process for obtaining this free upgrade involves a three-stage approach. Initially, the device undergoes a comprehensive diagnostic analysis to assess the screen's performance and reliability. Following this, the screen is replaced with a "new, advanced display panel" designed to address the green line issue. Finally, a deep cleaning is performed to ensure the device operates optimally with the new screen.

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OnePlus has emphasized that the new display panels have been specifically engineered to perform well in high-humidity and high-temperature environments. This development reflects OnePlus’ commitment to enhancing display durability and performance under challenging conditions. The company has reportedly collaborated with its suppliers to ensure that the new screens offer better resilience against moisture and environmental stresses, further addressing user concerns.

The green line issue with AMOLED displays has been a recurrent problem, frequently surfacing after software updates, though it is fundamentally a hardware issue. OnePlus’ latest initiative should provide a significant relief to users facing this problem, provided their devices meet the eligibility criteria.

In summary, OnePlus is taking a proactive step to resolve the green line issue for users of its older models by offering a lifetime free screen upgrade. This move is expected to improve user satisfaction and extend the usability of these devices, demonstrating OnePlus’ commitment to addressing persistent issues and enhancing overall customer experience.

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