Small Towns Fuel E-commerce Growth in 2024, Driving D2C Brands' Success
Team Finance Saathi
02/Jan/2025

What's covered under the Article:
- Tier-II and Tier-III towns, along with rural regions, drove a surge in e-commerce demand in 2024.
- Meesho and Amazon saw significant growth, with over 50% of orders from small towns.
- Direct-to-consumer (D2C) brands experienced strong sales, benefiting from expanded reach into underserved markets.
The rise of e-commerce in India has been a notable development over the last decade, and 2024 saw an interesting shift in consumer behavior. Tier-II and Tier-III towns, as well as rural regions, played a pivotal role in driving the e-commerce boom, significantly altering the landscape of online shopping in the country. Platforms such as Meesho, Amazon, Flipkart, and Myntra saw a surge in demand from these previously underserved markets, with e-commerce reaching new heights due to a growing middle class and rising internet penetration in smaller towns.
Growth of E-commerce in Tier-II and Tier-III Markets
One of the standout statistics for 2024 was the remarkable rise of Tier-II and Tier-III towns in contributing to e-commerce growth. Meesho, a popular online marketplace catering to small towns and rural India, reported a 35% year-on-year (YoY) growth, with more than 50% of its orders coming from these areas. This growing demand reflects the changing consumer behavior in non-metro cities, as more people in smaller towns turn to online platforms for affordable and convenient shopping.
Similarly, Amazon's Great Indian Festival (AGIF) in 2024 saw 85% of customer visits coming from non-metro cities, signaling the increasing potential of smaller markets. As these regions embrace digital technologies and e-commerce platforms, the opportunities for growth become immense, as reflected by the increased traffic and sales figures across major e-commerce players.
Direct-to-Consumer (D2C) Brands Thrive in Emerging Markets
The D2C (direct-to-consumer) model also saw a major boost in 2024, particularly as brands expanded their reach into underserved markets. Companies like Bella Vita Organic, which offers skincare and wellness products, saw a 173% increase in sales, with much of this growth driven by the demand from small towns and rural areas. These brands benefit from the rising awareness and desire for quality products in these regions, where traditional retail has limited reach. The ability to sell directly to consumers online has allowed these brands to tap into this new market efficiently.
Festive Season Surge
The festive season in India has always been a strong driver for e-commerce, and 2024 was no exception. During this period, Flipkart and Myntra both reported record-breaking traffic, with Flipkart receiving 7.2 billion visits. Myntra, a major fashion and lifestyle brand, onboarded 1.5 million new customers, with 80% of them coming from non-metro and rural regions. This surge in traffic from smaller towns showcases the increasing disposable income and aspirations of consumers in these areas, eager to access the variety and convenience of online shopping.
E-commerce and the Rise of Digital Adoption
As internet connectivity improves across smaller towns and rural regions, digital adoption continues to rise, bringing more people online. The rapid growth of smartphones and affordable internet plans has enabled consumers to make online purchases easily, while platforms are continuously optimizing their user interfaces to cater to the preferences and challenges of rural shoppers. Moreover, local-language interfaces and cash-on-delivery (COD) options have helped bridge the gap for first-time online shoppers.
Demand for Personal Care Products
One of the sectors benefiting from this growth is personal care products. Brands like Honasa Consumer Ltd., which markets products under the Mamaearth brand, have seen a noticeable increase in demand for their offerings, not just in metro cities but from across India, including remote areas. The rise of wellness-conscious consumers in smaller towns has opened up opportunities for e-commerce platforms to provide affordable and accessible personal care solutions to previously untapped markets.
Looking Forward: E-commerce's Role in India's Economic Growth
The Tier-II, Tier-III towns, and rural regions are now an essential part of India's evolving e-commerce ecosystem. The 2024 boom demonstrated how small towns are driving e-commerce growth, leading to increased sales for e-commerce platforms and D2C brands. As internet access and digital literacy continue to improve, India's smaller markets will become even more integral to the country's e-commerce sector, reshaping the future of online shopping and providing new opportunities for businesses to thrive.
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